At Excalibur Store, we take pride in delivering premium archery equipment with the precision of a well-aimed arrow. However, if your purchase doesn’t meet your expectations, our flexible returns policy ensures a smooth resolution.

Our Commitment to Quality

We understand that archery equipment must perform flawlessly – whether you’re practicing with recurve bows or hunting with compound bows. That’s why we offer a 15-day return window from the date of delivery for most items.

Eligibility for Returns/Exchanges

To be eligible for return or exchange:

  • Item must be unused, in original packaging with all tags attached
  • Original proof of purchase (order number) must be provided
  • Return request must be initiated within 15 days of delivery

Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

  • Custom-fletched arrows (from our Arrow Making section)
  • Used broadheads (for obvious safety reasons)
  • Personal protective equipment (arm guards, chest guards) if packaging is opened

Note: Special orders for English longbows or custom compound bows may have different return policies – please check at time of purchase.

Return Process

Follow these steps to return your archery equipment:

  1. Initiate Request: Email [email protected] with your order number and reason for return
  2. Receive Authorization: Our team will respond within 2 business days with return instructions
  3. Package Securely: Use original packaging for bows/arrows to prevent damage
  4. Ship Back: Send to our Florida address using a trackable method (return shipping at customer’s expense)
  5. Inspection: We’ll examine the returned item within 3 business days of receipt
  6. Resolution: You’ll receive email confirmation of refund or exchange processing

Exchange Process

For exchanges (size, color, or model changes):

  1. Follow the same initial steps as returns
  2. Specify your desired replacement item in your email
  3. If the new item costs more, you’ll pay the difference
  4. If it costs less, we’ll refund the difference

Refund Information

Once your return is approved:

  • Processing Time: 3-5 business days after we receive and inspect the item
  • Refund Method: Original payment method (credit card/PayPal)
  • Shipping Costs: Non-refundable (except for defective items)
  • International Refunds: May take additional 3-5 days for bank processing

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email To: [email protected]

Body:

Dear Excalibur Store Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) for Return: [Product Name(s) from your order]

Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]

Preferred Resolution: [Refund / Exchange for (specify product if exchanging)]

Additional Notes: [Any other relevant information]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Damaged or Defective Items

If your archery equipment arrives damaged or defective:

  • Contact us within 48 hours of delivery with photos of the damage
  • We’ll arrange a prepaid return label if needed
  • Receive priority processing for replacement or full refund

Contact Us

For any questions about our returns policy:

Email: [email protected]
Mail: Excalibur Store, 4261 Tetrick Road, Fort Myers, FL 33905 USA

We appreciate your trust in Excalibur Store for your archery needs. Our returns policy reflects the same precision and care we put into crafting our premium bows and accessories.