Welcome to the Excalibur Store FAQ, where we address your archery equipment queries with the same precision we put into our products. Whether you’re a traditional bowhunter, compound enthusiast, or crossbow marksman, find the answers you need below.
About Our Store
What type of archery products does Excalibur Store specialize in?
We specialize in comprehensive archery solutions for all disciplines:
- Traditional Archery: English longbows, flatbows, back quivers
- Compound Bows: Bear, Bowtech, and complete compound bow kits
- Crossbow Equipment: Crossbows, bolts, sights & scopes, accessories
- Archery Components: Arrow making supplies, broadheads, fletched arrows
- Protective Gear: Arm guards, chest guards, and specialized equipment
Who is the typical Excalibur Store customer?
Our products serve:
- Traditional bowhunters seeking authentic equipment
- Competitive archers needing precision gear
- Crossbow enthusiasts looking for specialized accessories
- DIY archers who craft their own arrows and components
- Outdoor sports professionals requiring reliable equipment
Product Questions
How do I choose between recurve and compound bows?
Consider these factors:
- Recurve Bows offer traditional shooting experience, simpler maintenance, and are ideal for traditional archers
- Compound Bows provide mechanical advantage with let-off, greater accuracy at distance, and are preferred by hunters
- Our “Complete Recurve Bows Deals” section offers ready-to-shoot packages for beginners
Do your arrow making kits include all necessary components?
Yes! Our arrow making kits feature:
- Precision-sorted components in labeled packages
- Complete instructions for assembly
- Options for different spine weights and materials
- All necessary fletching, nocks, points, and shafts
Pro Tip: Order extra fletching glue and nocks as backup supplies.
Shipping & Delivery
What are my shipping options?
We offer two reliable services:
- Standard Shipping ($12.95):
- Carriers: DHL or FedEx
- Processing: 1-2 business days
- Delivery: 10-15 days after dispatch
- Full tracking included
- Free Shipping (Orders Over $50):
- Carrier: EMS
- Processing: 1-2 business days
- Delivery: 15-25 days after dispatch
- Tracking provided
How do you protect delicate archery equipment during shipping?
We use archery-specific packaging:
- Reinforced tubes for longbows and arrows
- Custom foam inserts for compound bows
- Humidity control for wooden components
- Fragile item labeling and handling instructions
Order early in the hunting season to avoid peak shipping delays for protective gear like arm guards and quivers.
Do you ship worldwide?
We ship to 45+ countries with optimized archery shipping networks. Currently, we cannot ship to:
- Certain Asian countries (due to import restrictions)
- Remote areas with limited carrier access
Payments & Orders
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How quickly are orders processed?
We pride ourselves on fast processing:
- Orders placed before 2PM EST (weekdays) are packed and dispatched the same day
- Standard processing time: 1-2 business days
- You’ll receive tracking information once your order ships
Returns & Warranty
What is your return policy?
We stand behind our products with:
- 15-day return window from delivery date
- Pre-paid return labels for defective items
- Archery specialists available to resolve concerns
- Original packaging required for returns
What if my compound bow arrives with missing accessories?
We ensure all packages are complete before shipping:
- Check all compartments in the packaging
- Review the included packing slip
- Contact us immediately at [email protected] with your order number
- We’ll expedite any missing components
“We don’t just ship packages – we deliver confidence for your next shot.”
Still have questions? Our archery specialists are ready to help at [email protected] or visit us at www.sportsonsales.com